Politique de remboursement
Return & Refund Policy
We want you to love everything you order from Omodrus. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. You'll need your receipt or proof of purchase.
Non-returnable items The following cannot be returned:
- Personalised or custom-made items
- Perishable goods
- Sealed beauty, cosmetics, and personal care products that have been opened after delivery
- Sale items and gift cards
- Hazardous materials, flammable liquids, or gases
Please contact us if you're unsure whether your item is eligible.
Damages & issues Please inspect your order on arrival. If your item is defective, damaged, or incorrect, contact us immediately at Omodrus@omodrus.com Start a return Log in to your account and select the relevant order, or contact us directly at support@omodrus.com so we can make it right.
Exchanges The quickest way to exchange an item is to return it and place a new order once the return is accepted.
European Union — 14-day cooling off period If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags, and in original packaging.
Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at Omodrus@omodrus.com.
Start a return Log in to your account and select the relevant order, or contact us directly at Omodrus@omodrus.com