FAQs

Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
Orders typically arrive within 7–15 business days. Delivery times may vary depending on your location.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary by destination.

How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I request a refund?
Contact our support team with your order number and reason for return. Refunds are processed within 5–10 business days.

Orders

Can I change or cancel my order?
Orders can be amended or cancelled within 24 hours of being placed. Please contact us as soon as possible.

What payment methods do you accept?
We accept all major credit/debit cards and Shop Pay.

Products

Are your products safe for babies?
Yes, all our products meet UK and EU safety standards and are designed with your baby's comfort and safety in mind.

How do I choose the right size?
Please refer to our size guide available on each product page for accurate sizing information.

Contact Us

Still have questions? Reach out to the Omodrus team and we'll be happy to help.